ABOUT US

Our Business

We are Nevis Cycles Limited, a company registered in Scotland with company number SC339086. Our registered office is: Clava House, Cradlehall Business Park, INVERNESS, IV2 5GH

Contacting Us

You can contact us by telephone on 01397 705555 or by emailing us at info@neviscycles.com. Alternatively, you can write to us at the following address: Nevis Cycles, 4 Lochy Crescent, Inverlochy, FORT WILLIAM, PH33 6NG

VAT

Our VAT number is: 801 8592 33

Website Prices

Prices are shown including VAT at the applicable rate. Delivery costs (if applicable) are shown when you view your full basket and when you start the checkout process.

Our Ordering Process

Ordering through our website is easy. Add items to your basket then proceed to the checkout. During the checkout process you will be asked for your contact details, billing address and delivery address. You may also enter your own order notes that will be seen by us when we receive your order.

Once you have entered your details you will be asked to make a payment through our payment provider. When this is completed we will send an order acknowledgement to confirm that we have received your order.

A binding agreement will come into being between us upon our despatch of the goods you have ordered to you. Due to the way in which the payment mechanism works, we may debit your payment method when you place your order. If we do not accept your order, we will promptly refund any payments taken.

DELIVERY

We endeavour to deliver goods without undue delay and in any case within 30 days of accepting your order. In the unlikely event that we have not delivered your goods you can give us a written delivery deadline after the estimated date has passed and then cancel the order if we do not deliver by that date. If we fail to deliver goods on a specific date agreed with you, you can cancel and claim a refund.

If your order consists of a variety of goods, some of which we fail to deliver on time, you have the right, as an alternative to ending the contract, to cancel that part of the order or return goods that have already been delivered. We will then reimburse you without undue delay for the goods that have been cancelled or rejected. If the goods form part of a commercial unit that would be devalued or have its character changed if they were split up, you can only cancel the order for the goods or reject them as a whole.

The goods that we deliver to you remain at our risk until they come into your physical possession or the physical possession of the person that you have asked us to deliver the goods to. Therefore if our carrier fails to deliver the goods, or delivers them to the wrong address, this is our responsibility and we will do everything we can to rectify this.

CANCELLING YOUR ORDER

If you do not wish to proceed with your order, you may withdraw your order at any time and for any reason prior to our despatch of the goods. Upon receiving your request we will promptly refund any payments taken in full within 14 days.

You have the right to cancel your order at any time and for any reason within the cancellation period. The cancellation period is 14 days, starting the day after the day you take possession of your entire order. You must not delay the return of the goods and should send them back within 14 days of informing us of your decision to cancel at your own expense. We will refund the cost of your goods and the cost of basic delivery within 14 days of us receiving your returned goods or receiving proof of their return. Please note that if you expressly requested a delivery method that is more expensive than our basic cost we will only refund you the basic delivery cost.

We cannot accept cancellations where you:

  • unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons
  • unseal audio, video recordings or computer software that were sealed at the time of delivery
  • combine goods with other goods after delivery so that they become inseparable

We cannot accept cancellations for the supply of:

  • goods that are made to the your specification or are personalised
  • goods that are liable to deteriorate or expire rapidly
  • newspapers, periodicals or magazines

You can exercise your right to cancel your order by using our cancellation form or by contacting us using the details above. You must send your request before the end of the cancellation period, however we may receive your request outside of the cancellation period.

YOUR CONSUMER RIGHTS

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

If goods are faulty, then you have the legal right to one of the following remedies:

  • refund
  • replacement or repair
  • reduction in the purchase price
  • compensation for losses suffered

You do not have the legal right to any remedy for problems:

  • caused by you damaging or misusing the goods, accidently or otherwise
  • caused by your own attempts to repair the goods
  • you knew about before you bought the goods

The time limit for legal action is six years from delivery in England and Wales or five years from the time you first discovered the problem in Scotland.

Where you have been in physical possession of the goods for no more than 30 days you may claim a full refund. After this time we will offer to replace or repair any faulty goods. If the replacement or repair is not successful you may claim for a full or partial refund with no obligation to return the faulty goods to us.

If you are returning goods after six months you must be able to prove the goods were faulty when they were received. Within the first six months it is for us to identify if the goods were faulty when we delivered them. We may make a deduction for use from any refund due after six months.

You can request a return using our returns form or by contacting us using the details above.