We are Nevis Cycles Limited, a company registered in Scotland with company number SC339086. Our registered office is: Clava House, Cradlehall Business Park, INVERNESS, IV2 5GH
You can contact us by telephone on 01397 705555 or by emailing us at info@neviscycles.com. Alternatively, you can write to us at the following address: Nevis Cycles, 4 Lochy Crescent, Inverlochy, FORT WILLIAM, PH33 6NG
Our VAT number is: 801 8592 33
Prices are shown including VAT at the applicable rate. Delivery costs (if applicable) are shown when you view your full basket and when you start the checkout process.
Ordering through our website is easy. Add items to your basket then proceed to the checkout. During the checkout process you will be asked for your contact details, billing address and delivery address. You may also enter your own order notes that will be seen by us when we receive your order.
Once you have entered your details you will be asked to make a payment through our payment provider. When this is completed we will send an order acknowledgement to confirm that we have received your order.
A binding agreement will come into being between us upon our despatch of the goods you have ordered to you. Due to the way in which the payment mechanism works, we may debit your payment method when you place your order. If we do not accept your order, we will promptly refund any payments taken.
We endeavour to deliver goods without undue delay and in any case within 30 days of accepting your order. In the unlikely event that we have not delivered your goods you can give us a written delivery deadline after the estimated date has passed and then cancel the order if we do not deliver by that date. If we fail to deliver goods on a specific date agreed with you, you can cancel and claim a refund.
If your order consists of a variety of goods, some of which we fail to deliver on time, you have the right, as an alternative to ending the contract, to cancel that part of the order or return goods that have already been delivered. We will then reimburse you without undue delay for the goods that have been cancelled or rejected. If the goods form part of a commercial unit that would be devalued or have its character changed if they were split up, you can only cancel the order for the goods or reject them as a whole.
The goods that we deliver to you remain at our risk until they come into your physical possession or the physical possession of the person that you have asked us to deliver the goods to. Therefore if our carrier fails to deliver the goods, or delivers them to the wrong address, this is our responsibility and we will do everything we can to rectify this.
If you do not wish to proceed with your order, you may withdraw your order at any time and for any reason prior to our despatch of the goods. Upon receiving your request we will promptly refund any payments taken in full within 14 days.
You have the right to cancel your order at any time and for any reason within the cancellation period. The cancellation period is 14 days, starting the day after you take possession of your entire order. You must not delay the return of the goods and should send them back within 14 days of informing us of your decision to cancel at your own expense. We will refund the cost of your goods and the delivery cost of the goods to you, we will not refund your return delivery. We suggest any return delivery must insure the goods to the value that was paid, failure to do so may result in delays or rejection of any refund should goods be damaged by your return method. Any refund will be within 14 days of us receiving your returned goods or receiving proof of their return.
We cannot accept cancellations where you:
We cannot accept cancellations for the supply of:
You can exercise your right to cancel your order by using our cancellation form or by contacting us using the details above. You must send your request before the end of the cancellation period, however we may receive your request outside of the cancellation period.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
If goods are faulty, then you have the legal right to one of the following remedies:
You do not have the legal right to any remedy for problems:
The time limit for legal action is six years from delivery in England and Wales or five years from the time you first discovered the problem in Scotland.
Where you have been in physical possession of the goods for no more than 30 days you may claim a full refund. After this time we will offer to replace or repair any faulty goods. If the replacement or repair is not successful you may claim for a full or partial refund with no obligation to return the faulty goods to us.
If you are returning goods after six months you must be able to prove the goods were faulty when they were received. Within the first six months it is for us to identify if the goods were faulty when we delivered them. We may make a deduction for use from any refund due after six months.
You can request a return using our returns form or by contacting us using the details above.
Booking process
While we may have bikes to hire on a drop in basis on the day you wish to ride we strongly recommend booking to avoid disappointment.
Bookings can be made up to 48 hours prior to the start time of your hire.
Bookings made within this 48 hour period will be subject to availability and no guarantees can be made of availability.
Please fill out our online hire enquiry form in the first instance. We will email back with availability and you will then be asked to confirm your hire choices. Once we have agreed on your requirements we will provide a link to pay a deposit. Only once this deposit has been received will your booking be confirmed. We will provisionally reserve bikes for a period of 2 weeks to allow time for this deposit to be paid. Any deposits received after this 2 week period will not be guaranteed and will need to be reconfirmed by our hire manager.
48 hour policy - We suggest that bikes can only be booked if we receive a hire enquiry and confirm availability 48 hours or more prior to the hire start date and time. Any enquiries received under 48 hours will be dismissed and you will have to contact the shop on the day of the hire to check availability.
Our reason for this is due to the high volume of bikes that we deal with and ensuring bikes can be turned around and correctly checked and set up for hire.
As we also run a one way service 48 hours notice is required in all circumstances to reserve a bike to ensure it is at the correct collection location.
Provisional reservations may be made within 48 hours of a hire start date if not previously booked but no deposit shall be taken or guarantee of bikes being available due to the logistics requirements of the hire process.
On receiving your enquiry we will contact you by email to confirm the details. Your trip is not booked and no contract exists until we have confirmed availability and taken payment. You should check the details of your confirmation carefully to ensure that it reflects the booking you have requested and inform us immediately of any discrepancies. It may not be possible to make changes later. By booking with Nevis Cycles you are acknowledging that you have read our terms and conditions and agree to be bound by them.
Bike size, pedals, brake info must be provided and availability confirmed prior to deposit being paid.
Deposits must be received at least 48 hours in advance of the hire start date/time.
Deposits are refundable up to 2 weeks prior to the hire start date, any deposits received within this 2 week period or cancellations made within this 2 week period will not be refunded but may be transferred within a period of 3 months to another hire product subject to availability.
Uplift
Hirers intending on using any uplift facilities at trail centres are advised to check the opening times and availability of uplift, although we can advise where asked about perceived opening times but we accept no responsibility if uplift becomes unavailable at any point and will not accept cancellations due to uplift closures. Should you cancel for this reason, your deposit will be retained.
Full face helmet is recommended but not essential for all uplift tracks. Please use your best judgement or ask us for advice.
Hire Age - You must be over the age of 18 (proof of ID will be required)
Bikes will not be hired to any person under 18 unless they have an adult over the age of 18 who will agree to full responsibility and care of the underage individual and will be cycling with them. We will not hire bikes to unaccompanied persons under the age of 18.
E-bikes will not be hired for the use of any person under the age of 18.
Bikes designed for uplift are not to be hired or used by persons under the age of 18 on any uplift facilities.
Identification
We require a current, government-issued ID card, driving licence or passport which includes photo identification and we may keep a copy and our details for the duration of the service you are hiring.
PASSPORT and / or driving licence will be required at the time of hire
Insurance
We recommend that you are adequately insured, please see our damage policy.
Payment
Payment is only accepted via BACS, online payment through our website or Card / Cash on the day - no payment will be accepted via the phone for hire.
Deposits can be paid online but we reserve the right to return deposits and cancel hires where proper fraud screening verification detail parameters are not met.
Hire must be fully paid before your hire commences, additional days may be added at your request where available but these must be paid for in advance.
Helmets
Helmet will be issued at the time of hire and a signature will be required to confirm this has been accepted. Our policy is to provide you with a helmet regardless, with the only exception being if you have brought or provided your own appropriate helmet that shall be subject to our inspection.
Cycling is potentially a hazardous activity carrying a significant risk.
It should only be undertaken with a full understanding of all inherent risks.
You should exercise your own experiences, intuition and careful judgement.
Mechanical issues
It is the hirer's own responsibility to get the bike back to Nevis Cycles, to carry out appropriate repairs, or if within the customers own skillset to repair, repairs may be carried out by the hirer or the hirer may find an appropriately qualified individual or service to carry out repairs where required. In all circumstances please contact us to see if we can provide help,but as per our terms and conditions the bike shall be your responsibility to maintain properly for the duration of the hire and no breakdown or replacement service is hereby offered by us the hirer. It is your responsibility to get you and the bike to an appropriate service destination,where possible agreed by us.
Mechanical Failure In the event of a mechanical failure, notify Nevis Cycles (01397705555) by telephone as soon as possible in order to give us the opportunity to try and rectify the problem over the phone if possible.
Helmet policy - We will issue you with a helmet, we will require a signature to say that you have accepted the helmet. Helmets are included free of charge and will not be charged for with any bikes hired from us. You will have the choice of a standard helmet or full face helmet we forbid the fittings of any additional accessories to these helmets such as cameras or lights. Please satisfy yourself of the fit of the helmet given and it is fit for the purpose and type of riding you are doing that day, we will be able to advise you if you have any issues or concerns about your helmet. Any helmet damage should be reported to us regardless of how minor.
Accidents If you are involved in an accident the following procedures should be followed:
1. Report the accident to the police, fire, ambulance or other relevant emergency services and carry out any first aid where able or appropriate.
2. Obtain the names and addresses of third parties and witnesses.
3. Do not accept blame or insist the other party is at fault.
4. If possible photograph damage to all cycles and other vehicles involved and registration numbers.
5. Provide us as soon as possible with the above relevant information Nevis Cycles 01397705555 or info@neviscycles.com if out of hours.
Emergency contact name and number will be requested at the time of hire in case of an accident or emergency. We advise that you let another individual/individuals know of your planned route and activities.
Insurance
We recommend that you are adequately insured personally. We cannot be responsible for your own illness or injury or for damage or loss to your luggage or possessions during the period of our service. This insurance should also cover the possibility of you having to cancel your trip, curtailment, injury, death, lost & damaged property, money, liability, medical expenses and repatriation.
Weather issues.
Please come prepared for the Scottish weather, this includes, rain, snow, hail, (occasional) warm sunshine, wind and everything else in between can all be experienced in one day.
We will not accept cancellations based on normal weather conditions, we may advise against certain routes or refuse hires in the case of severe or adverse weather conditions including but not limited to snow/ice, low visibility, high winds or lightning.
Luggage transfer.
Luggage transfer is offered as a supplementary service and is provided by a third party. Therefore we accept no responsibility for luggage that arrives late or at the wrong location however every effort will be made to get your luggage to the agreed location at the soonest possible time. We accept no responsibility for additional shipping costs beyond the agreed dropoff location. We cannot transport luggage on weekend days as our courier does not run.
Damage -
You agree and accept sole responsibility for the safe custody of the bicycle during the hire against loss or damages either physical or cosmetic until such time the bike has been returned back to a Nevis Cycles employee or agreed subsidiary at the or before the agreed time and place of return.
Any damage however caused during your hire or until the accepted return of the bicycle shall be you the hirer/hirers sole responsibility.
You agree the bike has been provided to you in good faith in good working condition and you will not make any adjustments/alterations to bicycles other than raising or lowering of the seat. You agree to return the bike to Nevis Cycles or our representatives at the specified date, time and location or at our request.
Please be aware that any damage to the hire bikes that occurs through rider error and crashes will be charged to you, we ask for the trade price of parts and do not charge labour costs. We take great pride in our fleet of bikes and simply request that our customers ride our bikes with care and as though they are their own. The standard of our bikes is high and our mechanics are meticulous at making sure they are running as well as possible for you. There is also a chance that a bike may become broken the day before your hire, we will do everything possible to ensure you have a bike that we promised you.
You are entitled to retain the damaged parts once we have replaced them.
Parts will be charged at cost price.
Cosmetic damage will be charged at £150.00 per incident.
(if you are unsure what your responsibilities are with regards to damage - please chat to a member of staff before your hire)
Any major damage incurred due to what is deemed rider error or misuse out with the bike's intended purpose and we will charge repairs and parts replacement at cost up to the value of the bike/bikes damaged.
Day of Collection
On the day of collection please be aware any existing damage to the bike(s) will be recorded beforehand and on return a thorough check will be done. If the bike is returned damaged please be open with us and we will be as accommodating as possible with how we deal with it, we will however require the cost of parts as required, at trade price without labour to be paid by you as the hirer.
We do not charge for inner tubes that are used but would be grateful if you could inform us if any have been used.
Please be aware that there is always a chance the previous hirer may have caused severe damage that may take too long to repair between their hire period and yours, if this was to happen we would make you aware at the earliest opportunity and then we would offer an alternative bike if we have availability, and we would refund the hire cost difference, provide an upgrade where available at no additional charge, or look to rearrange your hire date.
Every attempt will be made to provide the service and bike that you have requested however we reserve the right to cancel or change the service provided without notice.4
Please treat the bike as your own, regardless of insurance. Our insurance may or may not cover the loss or damage to our hire bikes. Hirers should therefore expect to be responsible for our insurance excess at a minimum up to the value of the bike and any damage caused to any third parties in the event of an incident. We reserve the right not to claim on our insurance.
Half Day - no booking available for this service in advance, attend the shop after 12:30pm to receive a 20% discount on bikes still available that day.
Identification We require a current, government-issued ID card, driving licence or passport which includes photo identification and we may keep a copy for the duration of the service. Insurance We recommend that you are adequately insured.
PASSPORT and / or driving licence will be required at the time of hire.
EQUIPMENT
As standard all bikes will be provided with a minimum of spare tube, tyre levers, pump and helmet.
Locks will be provided on request and it is up to you to ensure the bike is safe and secure if being left for any length of time unattended.
Additional equipment can be provided upon request, including but not limited to body armour, tools, chargers (for e-bikes) and additional spares chain links etc.
Helmets are provided and although not a legal requirement as yet to ride a bike in this country we strongly suggest that you wear a helmet at all times when riding a bike and as such our policy is to hand you a helmet and it will be your choice to wear it or take it. We will do this in all circumstances, we do not charge for helmets when hiring a bike/bikes from us.
Refund Policy - If you need to cancel your reservation then please get in touch as soon as possible to inform us. We would normally give a full refund with 2 weeks or over notice.
If your hire has booked within the 2 weeks prior to the hire start date then generally we will retain the deposit you have paid and this will not be refunded, this can however be transferred to a future booking or be given as store credit in some circumstances.
We reserve the right to cancel, amend or change hires at any time, without notice. However we will endeavour to notify you of any impending changes or availability issues as soon as is practicable to do so.
If we make this decision to cancel your hire you will be refunded in full prior to the hire or for the remainder of the unspent hire term if during the hire.
We reserve the right to cancel or refuse hire if agreement to our terms and conditions has not been followed or the necessary documentation, information or payments have not been provided prior to the hire.
